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William Paul & Associates FAQ

Can I pay through PayPal or with a check or money order?
Is your checkout secure?
I just paid through your checkout, when will my order ship?
What shipping methods do you use?
How can I track my order?
What if my item arrives defective or broken?
Is there anything special I need to do when I receive my order?
What does remanufactured mean?
Do I have to pay sales tax?
About Our Products
My question isn't answered here, how can I get in touch with you?


Can I pay through PayPal or with a check or money order?
Yes, our PayPal address is psd@wmpaul.com

Send checks and money orders to
William Paul & Associates
27 Holland Ave
White Plains, NY 10603
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Is your checkout secure?
Our checkout is indeed secure. You may note that the original checkout link does not contain the "s" in "https" such as in this example:

You can also verify this by noting the appearance of the secure "padlock" in the status bar of your browser (IE or Netscape).

All credit card numbers are transmitted over a secure socket layer and encrypted using a 128 bit key algorithm.
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I just paid through your checkout, when will my order ship?
Once your credit card has been authorized for the amount of the item plus shipping, we typically ship orders within two business* days after successful receipt of payment.

*Business days are Mon-Fri
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What shipping methods do you use?
We ship typically via Fedex to the 48 contiguous states and USPS to AK, HI, and Canada.

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How can I track my order?
You will receive a separate email with your tracking information when your items(s) ship. In addition, we also provide a tracking tool on this page.

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What if my item arrives defective or broken?
Our policy is that you may return or exchange an item, excluding any shipping charge, within a period of fourteen (14) days. Film, Paper, and Processing equipment cannot be returned or exchanged once used with chemistry. William Paul & Associates  will not accept any returns or exchanges on film, paper, video batteries, ink cartridges, or any other consumable products.

Prior to returning any item, You must call Customer Service for pre-approval and obtain an RMA number. We can be reached at 914-761-0010. We are available Monday-Friday from 9-5 EST. 

All merchandise purchased from William Paul & Associates photo, video, and audio is sold in its original factory packaging with all contents as supplied to us by the manufacturer. Items can be returned only if in original packaging, same new condition as sold with literature/instructions and blank warranty cards. Place the manufacturer's box into a shipping box. Please do not put any stickers or labels on the original manufacturer's packaging. Please ship the items back to us prepaid. For your protection, make sure to insure the package. William Paul & Associates cannot be responsible for lost or damaged packages.
*Please note NO RETURNS WILL BE ACCEPTED WITHOUT AN RMA NUMBER
No refunds or exchanges will be made after fourteen (14) days for Photo, and seven (7) days for video, digital photography and consumer electronic equipment. If any of the above conditions are not met, William Paul & Associates reserves the right to either refuse the return or to charge a restocking fee for not less then 15%.

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Is there anything special I need to do when I receive my order?
Upon receipt of your new merchandise, please inspect it carefully as to contents and condition. All claims for damaged or missing items MUST be reported to William Paul & Associates with two (2) business days of receipt of merchandise. In the event your package arrives damaged, it is the responsibility of the customer to contact the carrier to inspect the package to assure full refund/replacement. All packaging must be retained until the problem has been resolved.

Carefully unpack and inspect all merchandise. Please DO NOT damage the manufacturer's packaging. DO NOT fill out the manufacturer's warranty cards until you are absolutely sure you want to keep your merchandise. We cannot accept merchandise for return with completed warranty cards of damaged or missing collateral material. Do not throw away any of the packaging materials such as boxes, instructions, inserts, bags, etc until you are completely sure you want to keep the equipment.

*Keep your Invoice with your important records.

*Read all instruction manuals before testing your equipment.

*William Paul & Associates  will not be responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. Our sole responsibility will only be the monetary value of the merchandise.
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What does remanufactured mean?
This term is used to describe an item that has been repaired or restored back to factory specification and proper operating condition, by the manufacturer and comes with a full 90 warranty unless otherwise stated in the ad.

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Do I have to pay sales tax?
William Paul & Associates  charges applicable taxes in NY state.

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My question isn't answered here, how can I get in touch with you?
If the answer to your question is not answered here, please feel welcome to contact us at service@wmpaulstore.com and we will be happy to answer your question.

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About Our Cameras

Many of the cameras we sell are classified as refurbished and are noted as such in the auction ad. They have never been owned by a consumer and have minimal to no use. Each camera is individually checked and tested before it is shipped to us. Where some may have small marks or slight imperfections in the finish, it is important to note that the camera is in perfect, brand new operating condition and is covered (unless otherwise noted) by a manufacturer warranty.
About Our Film

We specialize in outdated and near dated film that is "Cold Stored".
"Cold Stored" films are films that we've been able to buy at bargain prices because they are near or past their expiration dates. We have a state-of the-art refrigerated warehouse where we store our film to prevent its deterioration. It is rare that our film does not perform as well as brand new film. The only difference is the price.

About Our Paper

We sell a variety of papers for of you imaging needs but our Marquee brand is our VESTA UNIVERSAL INKJET PAPER. We have worked hard with our manufacturing partners to develop an inkjet paper that would be as "Universal" as possible. Given the variety of hardware and Inks this was no easy task, but we feel our paper performs well in more of today's inkjet printers than any other.

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Track Your Order

For those customers who are able to receive a package via UPS you can use this page to track your order William Paul & Associates  Order. Fedex delivers to the Lower 48 States. Customers who live in CANADA, HI, AK or have a PO BOX please call or email us for your tracking information.


Enter your Customer ID, phone number or email address into the box below.

Your customer number is a combination of the following:


first 2 letters of last name

1st letter of first name

last 4 digits of phone number

For example, customer John Doe with telephone number 555-555-1212 would have the Customer ID DOJ5555
Alternatively, you can use your phone number or email address.

Note: This tool will only work if you use the same information that was provided to William Paul & Associates  at checkout time. If you entered your phone number with dashes you must enter it with dashes here.







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Hours of Operation

Our hours of operation are from 8:30 a.m. to 6:00 p.m. EST M-F.

How to Contact Customer Service

Email:  service@wmpaulstore.com
By Fax: (914) 761-0508
Online:




 

 
 
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